A recent survey released by the National Center for Health Statistics (NCHS) provides additional evidence on what we’ve known for years—that electronic health records improve patient care. Another significant finding was that most of these physicians, if they could do it all over again, would still pick their current EHR.
Historically, EHR retention rates have been low, around 60–70 percent. EHR vendors that don’t take into consideration the way a doctor works and that provide inadequate support are the two main reasons practices choose the expensive option of switching to an entirely new EHR. It is encouraging to see that things are starting to change throughout the health IT industry.
ChartLogic has always had a high retention rate among its users—around 94 percent—because from the beginning, ChartLogic was designed to be a useful tool, not a hindrance. With the speed resulting from voice entry, specialty-specific vocabularies for over 30 specialties—including ENT, orthopedics, ophthalmology, and pain—software that is easy to use, and outstanding support, our users have virtually no reason to switch from ChartLogic to another EHR. Even with meaningful use funds to offset the costs of the software, small practices can’t afford to make the wrong decision the first time, which is why most practices rate a vendor’s track record above all other considerations.