ChartLogic Support Services

The ChartLogic Support Services Team provides world-class, client support to all customers and has maintained one of the highest adoption and retention rates in the Electronic Medical Records (EMR) software industry.

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Implementation

With each product implementation, ChartLogic uses a very effective six-phase project plan for transitioning to a paperless office. This project plan is custom tailored for each practice, charting style and specialty; ensuring complete installation success for every ChartLogic product implementation.

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Remote Training & Support

Training

Training is vital to improve medical office productivity and help boost employee confidence. Our skilled instructors deliver practical skills to physicians and staff without interruption to the medical office daily operations. ChartLogic training is completed online with one-on-one, instructor-led training via a remote control interface on the Web.

Upgrades

To ensure office efficiency, ChartLogic provides product upgrades during nights and weekends from the ChartLogic corporate office.

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Medical IT Services - Network and Hardware Services

• Network Consulting and Network Design
• Network Configuration
• Remote Managed Network Services

Services available by contacting ChartLogic's corporate office (800) 838-5899.

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Technical Support

The ChartLogic Technical Support Team helps the user solve specific problems with rapid response time, educated responses, and ultimate problem resolution.

Support Service Hours of Operation: 5 A.M. to 6 P.M. Mountain Time

ChartLogic Technical Support (800) 838-5899.

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ChartLogic University

ChartLogic University (CLU) provides ongoing training using audio and visual experiences to help train medical staff at any time and in any place with an internet connection. CLU, a web-based, interactive, virtual classroom much like the online university classes found throughout the nation, is a go-at-your-own pace, multi-media educational center.

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On-site Services

• Network Consultation
• On-site training

Services available by contacting ChartLogic's corporate office (800) 838-5899.