Are you currently in the position of adopting Electronic Health Records (EHR) into your practice or switching to a new vendor? What items are on your checklist? Specialty-specific templates? Number of clicks to perform an action? User-friendliness? Data and reporting? Voice dictation?
While each of these items are important to consider, you might be leaving out one of the most important topics: Support.
Support is often a game-changer when deciding who you want your practice to rely on when you experience technical difficulties, training procedures, or account questions. But, if support is critical to an EHR’s functionality, why is it so frequently overlooked?
Mainly, the need for support is not a priority until it needs to be utilized. At this point however, it may be too late to make a change.
Below is an important list of questions to ask your next (potential) EHR vendor about their support:
- Is their support in-house or out-sourced?
- Is their support U.S.-based or is it based internationally?
- Is their support available 24/7?
- Is their support available through multiple channels?
- How long is the hold time to speak to a support representative?
- On average, how long does it take for problems to be resolved?
- Unlock More Questions & Insights →
Although these questions might seem like common knowledge, you absolutely don’t want to accidentally overlook them when evaluating an EHR vendor. To understand why these questions are critical to the performance of your practice and what exactly each question means, download the full white paper here.
Included in the white paper is a printable checklist that will allow you to more easily evaluate EHR vendor support systems.
Don’t make the mistake of getting into a contract with a vendor before you know the nitty-gritty details of their support. Learn more today by downloading the full white paper and make the most informative and effective decision you can to help boost your practice’s value.