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We manage every client’s staff and technology as if they were our own.

Overview


Using time-tested and flexible methodologies, we are able to tailor the right solution for every client's needs and budget. Our primary services include:

Whether you are a small practice needing minimal IT setup and support or a large health group looking to completely outsoure your IT operations, ChartLogic provides discrete functions such as IT infrastructures, Service Desk, or a dedicated CIO. These services are provided both onsite and/or from a US-based service center.

Thanks so much for being so easy to work with. I regularly share my ChartLogic experience with my colleagues because I truly feel your company is in it to help practices succeed and do their very best… meaning it’s not all about the money. I really appreciate that we can work with such an outstanding group!

Brittney Wachter

CEO, Excel Eye Center

Managed IT and support services provided by the healthcare IT department of ChartLogic. With over 25 years of healthcare IT consulting and outsourcing experience, ChartLogic is passionate about enabling exceptional healthcare.

Outsourced IT Services Types


We offer a wide variety of outsourced IT solutions so you have plenty of options choosing the solution that works best for your healthcare facility!

Service


Managed IT

Performance & Availability Monitoring

Your solution is shaped to the unique footprint and culture of your environment. Think of it like a health monitoring wearable for your technology infrastructure. With custom alerts you are in position to rest easy, we’ll catch things before they negatively impact clinic.

Preventative Maintenance

A finely tuned network, much like a patient, requires regular checkups for optimum health. Our preventative maintenance helps to ensure the proper patches, security checks and lifecycle maintenance for your living network.

Vendor Management

We work with third-party vendors to help you reduce bottom-line expenses and present you solutions on the determination of which hardware and software suppliers will work best to suit your practice needs.

Service


Service Desk Support

Service Desk Support

Our IT Help Desk is staffed around the clock and is available to provide you with immediate assistance and resolutions.

On-Site IT Support

Providing on-site IT support with qualified technicians for scheduled needs or emergencies.

On-Call Support

Nights, weekends, and holidays.

Service


EHR Support

Template & Document Development

Creating custom clinical and specialty NextGen EHR content to meet NextGen needs. Our EHR development team will help prepare you for your next upgrade and assist in saving development time in future upgrades.

Project Management

Receive expert planning and support to get the most out of your NextGen upgrade or patch.

KBM & Version Upgrade Support

Professional support for planning, testing, and validating your NextGen upgrade is smooth and seamless. Equipped with best practices, project plans, checklists, test scripts, and risk mitigation plans, we are here to help make your upgrade easy and painless.

Service


Cyber Security

Active EDR

SentinelOne ActiveEDR™ is an advanced EDR and threat hunting solution that delivers realtime visibility with contextualized, correlated insights accelerating triaging, and root cause analysis. ActiveEDR enables proactive hunting capabilities to uncover stealthy and sophisticated threats lurking in the environment.

24/7/365 MDR

Our analysts monitor 24/7/365 for changes to your environment and are prepared to respond. With an 18-minute MTTR, our in—house experts are on standby to review, act upon, and document every product-identified threat that puts your network and reputation at risk.

Password & Documentation Manager

Take your password security to the next level, with a white-labeled password manager.

Service


Field Service

Minimizing Downtime

Get IT field service from technicians trained in healthcare IT support, whenever and wherever
you need it. Providing fast and reliable on-site, on-demand field support anywhere in North
America. From multi-site installations to complex deployment projects, we can help.

Field Service Provides

  • Computer Troubleshooting and Repair
  • Hardware Refresh Projects
  • New Site Project Management and Office Relocation Assistance
  • Equipment Ordering, Configuration, and Installation

Service


Cloud Hosting & Migration

Cloud Hosting

We can provide a cloud-based infrastructure, enabling practices to operate their business without the headaches associated with on-premise servers, data storage, and backup.

Cloud Migration

Migrating to the cloud can be tricky with linked data, business software, and downtime, there are a lot of factors to consider. Our team can help your practice if you are looking into migrating into the cloud.

Microsoft 365 Migration

Most of our clients move to Microsoft 365 to take advantage of Microsoft software such as Outlook, Word, Excel, PowerPoint, and more in a cloud setting. 365 allows for greater collaboration, security, and cloud storage so your team can be productive.

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