System Requirements

ChartLogic Electronic Health Record

Component Requirement
Operating System Windows 7 SP1
Windows 8.1
Windows 10
With latest Windows Updates, including .NET 4 and VC++
Processor 2.4 GHz or faster Intel i5 (or equivalent AMD)
Memory 6 GB RAM (with voice dictation)
3 GB RAM (no voice dictation)
Disk Space 6 GB free disk space
Monitor Resolution 1280 x 1024
Faxing Option Windows 7 SP1 PC with Windows Fax and Scan feature installed
Fax modem and dedicated phone line
Additional Ability to run additional apps as needed (fax, interface, etc.)
High-Speed Internet Cloud-hosted systems require reliable internet connectivity to function. Only business-grade or commercial-grade internet service providers (ISPs) and packages should be used. Minimum internet bandwidth is 512 Kb/s up AND down for a clinic with 1-2 providers, 1.5 Mb/s or more is recommended; larger clinics require higher bandwidth. ChartLogic recommends the highest bandwidth available as this will greatly improve performance. ChartLogic will share bandwidth with all other internet traffic; bandwidth requirements should therefore be closely considered and planned.
 

ChartLogic WinPM

Component Requirement
Operating System Windows 7, 8.1, 10 with latest Windows Updates, including .NET 4
Processor 2.4 GHz or faster Intel i5 (or equivalent AMD)
Memory 4 GB RAM – 8 GB RAM Recommended
Disk Space 6 GB free disk space
VPN/Router/Firewall 1 Static IP per authorized office location
VPN/Router/Firewall (Legacy Version) Router with IPSec functionality is required at each location
Internet Access Broadband internet connection with a static IP for each location
Minimum bandwidth:

 

  • 1-6 users: 3 Mbps downstream/768 kbps upstream
  • 7-13 users: 8 Mbps downstream/2 Mbps upstream
  • 14-20 users: 15 Mbps downstream/3 Mbps upstream
  • 20-30 users: 20 Mbps downstream/5 Mbps upstream
  • 30-50 users:25 Mbps/10 Mbps upstream
Monitor Resolution 1024 x 768 or higher
 

ChartLogic Practice Management

Component Requirement
Operating System Windows 7 SP1
Windows 8.1 Pro (RT not supported)
Windows 10
With latest Windows Updates, including .NET 4
Processor 2 GHz or faster Dual Core Processor
Memory 2 GB RAM required, 4 GB RAM recommended
Disk Space 20 GB free disk space
Additional Software Microsoft Office Professional (Word & Excel 2010 or newer)
Adobe Acrobat Reader for workstations used for report writing
Monitor Resolution 1024 x 768 or higher
Browsers Internet Explorer 10, 32-Bit
Internet Explorer 11, 32-Bit
High-Speed Internet 1-5 concurrent users: 512 Kb/s down, 256 Kb/s up
6-10 concurrent users: 768 Kb/s down, 384 Kb/s up
11-20 concurrent users: 1 Mb/s down, 512 Kb/s up
21-30 concurrent users: 1.5 Mb/s down, 512 Kb/s up
>30 concurrent users: T1 or higher
 

ChartLogic Patient Portal

Component Requirement
Browsers Internet Explorer 10
Internet Explorer 11
Microsoft Edge
Chrome
Firefox
Safari
High-Speed Internet High-speed internet access recommended