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Jerris Heaton

Dr. Getachew: Finding a Better Work-Life Balance with ChartLogic

May 25, 2017

Biller, RCM 2 Minute Read

Consequences of bad billing

Like all great doctors, Samuel Getachew, M.D., a pediatrician in Lorain, Ohio, wants to provide the very best service and care to his patients. For over 30 years, he’s been doing just that: providing excellent care to infants, children, and adolescents, doing everything he can do help them feel healthy and happy. If anyone deserves to have a healthy, happy life balance, it’s certainly Dr. Getachew.

Unfortunately, many private practice doctors don’t have the luxury of only handling patients. A private practice is a business, and Dr. Getachew’s practice was having many problems with receiving collections the way it should have, so all his hard work helping patients feel their best was quite literally not paying off. As anyone who runs a business knows, if you cannot collect the money you’re owed, staying in business is difficult at best!

The transition to ChartLogic’s RCM

To keep his practice alive and support his family, Dr. Getachew worked long hours at the local hospital. As a result, he was able to treat many people during this time, but he was not able to spend as much time as he would have liked with his loved ones. A change needed to be made, so Dr. Getachew started looking for a solution to his collections problems, and that’s when he explored ChartLogic as a solution. Dr. Getachew made the full switch to ChartLogic’s Medical Billing Service (RCM) package, and after having problems with his billing since 2002, the result of switching was immediately remarkable.

“The overall improvement was dramatic,” Dr. Getachew explains. “Within one month, we not only started seeing our collections go up, but we were getting paid faster. Within three months, our collections increased two hundred percent! This was truly a shock to us because we were so used to our poor in-house billing.”

After fourteen years of billing problems, Dr. Getachew was able to greatly increase his profits and decrease costs. He now spends more time with his patients, skips those long hours at the hospital and, as a consequence, spends more time with his family.

“I can’t express how happy I am with the change to ChartLogic’s RCM. Before, I also worked long hours at the local hospital to supplement my income, taking time away from my family. Today, I am no longer working at the hospital and I have more free time in my life,” Dr. Getachew says.

Finding the right balance

Great doctors need a healthy life balance—and we are proud that ChartLogic was able to provide this for Dr. Getachew. Not only can he spend more time making his patients happy and healthy, he is happier himself being able to spend time with those he loves. A better balance indeed!

With ChartLogic’s RCM package, Dr. Getachew no longer worries about poor in-house billing. By simply changing how his bills are collected, Dr. Getachew was able to change his life, improve his practice, and focus more time on providing the best care for his patients.

Download Full Case Study Here

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