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Jerris Heaton

PART 1: Overcoming IT Staffing Challenges in Healthcare with Outsourced IT Support 

August 7, 2023

Information Technology 6 Minute Read

In today’s rapidly evolving healthcare landscape, technology plays a pivotal role in enhancing patient care, improving operational efficiency, and driving innovation. However, healthcare practices face significant challenges in recruiting and retaining skilled Information Technology (IT) professionals.  

In this new blog series, we will explore the present-day IT staffing challenges within the healthcare industry and discuss the benefits of outsourcing your IT services as a viable solution. Additionally, we will delve into the increasing demand for skilled IT professionals and the associated costs of in-house IT staffing. 

Identifying Present-Day IT Staffing Challenges Faced by Healthcare Practices 

The healthcare industry is witnessing a growing demand for IT professionals who possess specialized skills and knowledge to support digital-transformation initiatives. Some of the key challenges currently faced by healthcare practices include: 

Talent Shortages 

The demand for skilled IT professionals in healthcare is outpacing the available supply. The scarcity of qualified candidates makes it challenging to fill critical IT positions, resulting in prolonged recruitment cycles. 

Rapid Technological Advancements 

The healthcare sector is embracing new technologies such as electronic health records (EHR), telemedicine, artificial intelligence (AI), and cybersecurity. Implementing and managing these technologies requires a diverse set of IT skills that may not be readily available in-house.  

  • Our proactive approach to cybersecurity uncovers stealthy and sophisticated threats lurking in the environment. Our analysts monitor 24/7/365 for changes to your environment and are prepared to respond. 

Increasing Regulatory Compliance 

Healthcare practices must comply with stringent data privacy and security regulations, such as HIPAA. Finding IT professionals with expertise in healthcare compliance and cybersecurity is crucial but often difficult. If patients feel unsure of your ability to protect their personal information, the loss of trust can quickly lead to lost revenue

The Increasing Demand for Skilled IT Professionals and its Impact on Recruitment 

The COVID-19 pandemic has further heightened the demand for skilled IT professionals in healthcare. The rapid shift towards remote work, telehealth, and digital patient engagement has amplified the need for robust IT infrastructure and support. Some key factors contributing to the increasing demand include: 

Telehealth Expansion 

The surge in telehealth adoption has necessitated robust IT systems to support virtual consultations, remote patient monitoring, and data exchange. Healthcare practices require IT professionals proficient in telehealth technologies and platforms. 

Cybersecurity and Data Protection 

With the digitization of patient records and the rise in cyber threats, healthcare organizations must invest in cybersecurity measures. Skilled IT professionals with expertise in safeguarding patient data are in high demand. 

  • Our EHR development team can help prepare you for your next system upgrade and save development time for future upgrades. 

Health Information Exchange (HIE) 

Interoperability and seamless data exchange are crucial for delivering coordinated care. IT professionals capable of implementing and managing HIE systems are highly sought after. 

  • Equipped with best practices, project plans, checklists, test scripts, and risk mitigation plans, we are here to help make your system updates easy and painless. 

Exploring the Costs of In-House IT Staffing 

While maintaining an in-house IT team may seem appealing, it is essential to consider the associated costs. Sourcing, training, and retaining IT staff can be expensive and time-consuming. In a future blog post within this series, we will delve deeper into the costs and considerations of in-house IT staffing. However, it is worth noting that some cost factors include: 

Recruitment Expenses

The process of sourcing and hiring IT professionals can involve substantial expenses, including job advertising, recruitment agencies, and interview and selection costs. 

Training and Development 

IT professionals require continuous training to stay updated with the latest technologies and industry trends. Healthcare practices already need to invest in ongoing training programs, certifications, and workshops for their relevant patient services. 

Retention Challenges 

The competitive IT job market poses retention challenges for healthcare practices. Skilled IT professionals often seek better opportunities, higher salaries, and career advancement. Retention efforts, such as salary increments, benefits, and professional growth opportunities, add to the overall costs of maintaining an in-house team. 

The Benefits of Outsourcing IT Services 

Outsourcing IT services provides healthcare practices with several advantages, including: 


Outsourcing allows healthcare organizations to scale IT resources up or down based on their specific needs. This flexibility is particularly valuable during periods of rapid growth, mergers, or system implementations. 


IT service providers have access to a broader talent pool, enabling quick resource allocation to meet evolving requirements. Scalable IT solutions ensure healthcare practices can adapt to changing technology demands effectively. 

Expertise and Specialization 

Outsourcing IT services offers access to specialized expertise across various domains, including EHR implementation, cybersecurity, software development, and data analytics. IT service providers bring in-depth knowledge and experience to drive innovation and efficiency. 

Navigating Your IT Options  

The current IT job market within healthcare presents unique challenges for physician practices, office managers, and Chief Information Officers. As the demand for skilled IT professionals continues to grow, healthcare organizations must navigate these challenges strategically.  

Outsourcing IT services can provide the flexibility, scalability, and expertise required to overcome staffing shortages, drive innovation, and ensure optimal patient care. Remember, the rapidly evolving healthcare landscape demands a proactive approach to IT staffing, and considering the benefits of outsourcing can be a step in the right direction. 

In our upcoming blog posts, we will delve further into the costs and considerations of in-house IT staffing, as well as explore the best practices for selecting and partnering with IT service providers. 

Start Securing Your Practice’s Data & Networks Now 

Contact ChartLogic today for a free Healthcare IT Systems Assessment. We will evaluate your equipment, network, system performances, and security settings, and compare them with industry best practices. 

Whether you are a small practice needing minimal IT setup and support or a large health group looking to completely outsource your IT operations, ChartLogic provides discrete functions such as IT infrastructures, Service Desk, or a dedicated CIO. These services are provided both onsite and/or from a US-based service center. 

With over 25 years of healthcare IT consulting and outsourcing experience, ChartLogic is truly passionate about enabling exceptional healthcare. 

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